In 2018, 4Service made one of many good recruitment moves. Odny Aarhaug was brought in as regional manager, Central Norway, for canteens and staff restaurants under the Facility Service (FS) division.
“I’m a trained restaurant chef and have extensive experience from other FS companies,” Odny Aarhaug explains.
The regional manager comes from Melhus, just outside Trondheim, and knows both the area and the business well.
“The combination of my catering background and further education at BI (Norwegian Business School) is a key advantage in my everyday work. I know what our great people need in terms of follow-up and support to be able to deliver the very best every single day.”
A regional manager has numerous duties. She is responsible for customers, contracts and day-to-day operations, as well as discovering new opportunities at every site for which 4Service is responsible. When things are hectic, it’s important to keep a cool head and deliver as agreed.
“The number one rule is to always deliver on our promises! If we can’t respond today, we need to be clear about when we’ll get back with some answers.”
Odny Aarhaug is based at an office where ten colleagues help to run 4Service’s canteens in Central Norway. In total, she is responsible for the performance of a staff of 90.
“One of my key tasks is to create a good working environment with the right team spirit. A good sense of humour is an asset in the interaction with colleagues and customers alike,” Odny Aarhaug asserts.
2021 was an extraordinary year. This year’s major revenue peak in December did not materialise, as a consequence of the government’s lockdown measures, and many exciting plans had to be shelved.
“Overall, the year included both ups and downs. We had to support and consider each other, give each other space and be open and flexible. We’ve talked a lot during the pandemic, and without our good colleagues in the HR and HSE departments we wouldn’t have got through this so well. They were an incredible help during this difficult time,” Odny Aarhaug asserts.
Besides supporting her colleagues, Odny Aarhaug also spent a lot of time dealing with customers and contracts.
“We’ve maintained our market position and many facility owners have subsequently thanked us for standing firm in the storm. I’m proud that we’ve been able to take such good care of both each other and our customers. We’ve also worked a lot on preparing for the start-up of new contracts for 2022.”
The results of the employee satisfaction survey are proof that 4Service and Odny Aarhaug have done a lot of things right.
“In 2021, we achieved the best-ever results for canteen operations in Central Norway. The day the results came out was an extra good day,” Odny Aarhaug smiles.